PlayWise Systems

Playwise Systems

PLAYWISE MEDIA | A division of PLAYWISE SYSTEMS LTD | Company No. 17210818 | Registered Office: London WC2H 9JQ, UK
info@playwisemedia.com

Global Business Support & Digital Services

Gaming Industry Support & Customer Engagement

Extend The Customer Journey Beyond The Venue

Gaming and casino businesses operate in a highly competitive environment where customer experience, communication, loyalty and ongoing engagement all contribute to maintaining strong customer relationships.

PlayWise Media combines gaming-industry experience with customer support, digital marketing and operational services to help gaming businesses strengthen communication with customers and support selected areas of their day-to-day operation.

From customer enquiries and CRM support through to promotions, digital content, websites and campaign management, services can be structured around your existing operation, internal teams and applicable regulatory requirements.

PlayWise Media support for gaming and casino businesses

Gaming-Focused Business Support

Flexible customer, promotional and digital support designed to work alongside existing gaming, hospitality, marketing and operational teams.

Customer Engagement

Support customer communication, enquiries, information and ongoing engagement across approved customer channels.

CRM Support

Assist with customer relationship processes, database coordination, communications and structured customer engagement activity.

Promotions

Creative and operational support for approved venue, hospitality, entertainment, event and customer promotional campaigns.

Digital Operations

Website management, landing pages, digital content, campaign support and technology coordination across online customer touchpoints.

Customer, Digital & Operational Support

Gaming businesses often operate across multiple customer touchpoints, combining venue operations with hospitality, entertainment, membership, customer communication and digital services.

PlayWise Media can support selected parts of that ecosystem, allowing internal teams to retain control of core operations while adding external capacity where it is required.

• Customer enquiries and information
• Email and online customer support
• CRM and customer engagement support
• Member communication coordination
• Website content and management
• Landing pages and digital campaigns
• Entertainment and event promotion support
• Hospitality and resort promotion support
• Social media coordination
• Digital visibility campaigns
• Administrative and remote operational support
• Technology and integration coordination

Industry Experience Meets Digital Support

PlayWise Media understands that gaming businesses are different from ordinary retail or service operations. Customer engagement, technology, hospitality and regulatory requirements can all intersect within the same operation.

Our role is to provide flexible support around the areas your business chooses to outsource or extend, while working within your established processes and applicable requirements.

Suitable For

• Land-based casinos
• Integrated casino resorts
• Bingo & gaming venues
• Gaming technology businesses
• Licensed online gaming operators
• Gaming suppliers & service providers
• Multi-market gaming businesses

Services are provided subject to applicable licensing, advertising and regulatory requirements.

Connect The Customer Experience

Support customer relationships across multiple touchpoints by connecting communication, CRM, promotions and digital experiences around your existing operation.

Engage

Support customer enquiries, information and communication across approved channels while helping maintain a consistent brand experience.

Maintain Relationships

Use structured CRM and customer communication processes to support ongoing relationships with registered customers and members.

Extend Your Digital Reach

Support websites, digital content, hospitality, entertainment and approved promotional activity across relevant customer markets.

Media Support Backed By Gaming Technology Experience

Where projects require deeper technical capability, PlayWise Media can work alongside PlayWise Systems to support technology-led gaming projects, integrations and digital infrastructure.

This creates a broader service capability spanning customer engagement and media through to selected technology and integration requirements.

Two Specialist Capabilities

PlayWise Media

Customers • CRM • Promotions • Media • Operations

PlayWise Systems

Platforms • Gaming Technology • Integrations • Technical Solutions

One relationship across customer engagement and technology support.

Extend Your Gaming Operation Beyond The Venue

Tell us where your business needs additional customer, digital, promotional or operational support and we'll discuss a solution around your existing operation.

Discuss Your Gaming Business